Support Policy Page

At ShoppingScene.pk, we are committed to providing excellent customer support. Our goal is to ensure every customer and seller has a smooth and satisfying experience on our marketplace.

1. How to Contact Support

Customers and sellers can contact our support team via email, support tickets, or our website contact form. We strive to respond to all inquiries as quickly as possible.

2. Support Hours

Our support team is available Monday to Friday, 9 AM to 6 PM Pakistan Standard Time. Emails and tickets submitted outside of these hours will be addressed on the next business day.

3. Types of Support

• Order and delivery inquiries
• Product issues, returns, and refunds
• Account management assistance
• Technical issues with the website or app
• Vendor support for listing and managing products

4. Response Time

We aim to respond to all support inquiries within 24–48 hours. Complex issues may take longer, but our team will keep you updated until the matter is resolved.

5. Support Etiquette

To help us serve you efficiently, please provide accurate and complete information regarding your query or issue. Any abusive or offensive communication may result in suspension of support privileges.

6. Feedback

We value feedback from our users to improve our platform and services. You can share your suggestions or complaints via email or the website feedback form.

Contact Support:
Email: support@shoppingscene.pk
Website: https://www.shoppingscene.pk

Last updated: February 2026